Frequently Asked Questions
Please click on a question to view the answer -
When you register as a host or helper you automatically become a Free member (hosts need to be approved first). Free helper members who provide a self-description as part of their profile can be contacted by Premier hosts but cannot contact hosts directly. If a helper upgrades from Free to Premier membership they will be able to view all provided host details and reviews worldwide. If a host upgrades to Premier membership, they will be able to contact all helpers. It costs 20 euros to upgrade to be a premier helper, which lasts for 2 years worldwide for both single and twin memberships.
You need to be a least 18 to be a helper. Under 18's are allowed if accompanied by a parent, provided this has been agreed with the host. There is no upper age limit so long as you are fit and healthy enough to participate. Note that each host operates differently and may have their own preferred age range for helpers.
Helpers are only searchable by hosts, if they have included an about self-description which has been submitted or updated within the last 3 months.
If you have forgotten your password you can go to https://helpx.net/forgot-password. On this Forgotten Password screen, please add in the email address you provided when you registered with Helpx, then click the "Reset Password" button - the website will email you a link to click to enable you to reset your password.
The new HelpX site was developed for modern browsers meeting all the latest security protocols. If you receive this error you might be using an outdated browser and will need to update your browser to the latest version. Please click here for our recommended browsers.
All new hosts need to be approved by a Helpx administrator - we aim to approve new hosts within 3 days of you registering. If your application still hasn't been approved, then please check our checklist page to see if your application is held up for one of the reasons on the list